Senior Specialist, Rider Payments (EU & APAC)
2025–2026
- €1.5M+ in annual savings from re-engineering Nordic logistics cost structures, without impacting order fulfillment.
- Redesigned pricing incentives for hard-to-deliver orders, lifting order acceptance by 3pp.
- Piloted a KPI framework in one country, then scaled it across 17 markets; delivery time in one city improved 3 minutes.
- Automated a manual data-validation process with AI for weekly bonus payments, cutting it from an hour to 5 minutes.
Senior Logistics Performance Manager
2023–2025
- Reduced cancellations and accelerated delivery times, pushing on-time orders up 6pp year over year.
- Built a performance dashboard exposing compliance gaps, cutting refund costs 11% and cancellations 7%.
Regional Lead, Vendor Insights (APAC)
2022–2023
- Fixed how support requests got routed by improving backend mapping logic, lifting accuracy by 23pp across 11 countries.
- Simplified the navigational flow of the Vendor Help Center so people found answers 15% faster.
Assistant Manager, Vendor Experience
2020–2021
- Designed a scripted outreach process that called vendors once their rejection rate crossed a set threshold, cutting menu-photo rejections by 3%.
- Wrote a step-by-step guide so vendors could update their own store hours, cutting chat support requests by 2%.
Fleet Solutions Associate
2019–2020
- Led operations for a driver health-insurance program, enrolling 9,500+ Captains and generating $65,000+ in revenue.
Bachelor of Science, Management
2015–2019
- Cumulative GPA 3.53.
