Shahzain Wyne — Strategy, Operations & AI

Expertise Experience Tools Projects About Contact

Expertise

Operations and Pricing Strategy

Setting pay and pricing market by market, calibrated from each market's city dynamics, competition intensity, and operational traits.

Product Experimentation and Rollout

Piloting new features in a single market first, then adapting the rollout market by market alongside product and engineering.

Performance Analytics and Forecasting

Building statistical models that forecast an initiative's impact before it ships, so leadership knows what they're committing to.

Data and Analytics Infrastructure

Writing my own SQL and dashboards end to end, so I always have quantifiable logic to build decisions on.

AI Tooling and Product Development

Automating analysis work that cuts effort by 90%+, and shipping AI-built products from idea to something people use.

Experience

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Senior Specialist, Rider Payments (EU & APAC)

2025–2026

€1.5M+ in annual savings from re-engineering Nordic logistics cost structures, without impacting order fulfillment.
Redesigned pricing incentives for hard-to-deliver orders, lifting order acceptance by 3pp.
Piloted a KPI framework in one country, then scaled it across 17 markets; delivery time in one city improved 3 minutes.
Automated a manual data-validation process with AI for weekly bonus payments, cutting it from an hour to 5 minutes.

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Senior Logistics Performance Manager

2023–2025

Reduced cancellations and accelerated delivery times, pushing on-time orders up 6pp year over year.
Built a performance dashboard exposing compliance gaps, cutting refund costs 11% and cancellations 7%.

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Regional Lead, Vendor Insights (APAC)

2022–2023

Fixed how support requests got routed by improving backend mapping logic, lifting accuracy by 23pp across 11 countries.
Simplified the navigational flow of the Vendor Help Center so people found answers 15% faster.

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Assistant Manager, Vendor Experience

2020–2021

Designed a scripted outreach process that called vendors once their rejection rate crossed a set threshold, cutting menu-photo rejections by 3%.
Wrote a step-by-step guide so vendors could update their own store hours, cutting chat support requests by 2%.

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Fleet Solutions Associate

2019–2020

Led operations for a driver health-insurance program, enrolling 9,500+ Captains and generating $65,000+ in revenue.

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Bachelor of Science, Management

2015–2019

Cumulative GPA 3.53.

Projects

From idea to shipped product.

Products I designed and launched myself, Claude and Codex doing the coding while I made every product call.

01 / project

Whitewash

Right before the World Cup, a football drafting game called 38-0 was all over social media. You'd build a squad, simulate a season, and see if you could go unbeaten. There wasn't a cricket version, so I built Whitewash: draft real squads across eras and try to win every match without a single loss.

game designgame balancingfront-end developmentai-assisted development

visit whitewash.app →

02 / project

Ateri

I built Ateri in response to a problem my partner and I faced every day at home: "what's for dinner?" We'd have scattered discussions over text, never had our recipes saved anywhere, and more often than not weren't in sync on what we actually had at home when we were at the store.

product strategyui/ux designreact nativeai-assisted development

visit ateri.app →

03 / project

Sanoja

Living in Finland, I kept hitting the same wall mid-sentence on a random webpage: a word I half-knew, and no good way to look it up without breaking my reading flow. So I built Sanoja, a browser extension that translates any word you select right where you are, reads it aloud, and quietly saves it into flashcards so the words that trip you up keep coming back until they don't.

chrome extensionproduct designjavascriptai-assisted development

75+ installs on the Chrome Web Store
visit sanoja-app.github.io →

About

In 5+ years across 17 markets, I've driven 7-figure cost savings, 90%+ efficiency gains with AI, and measurable performance enhancements across courier and vendor operations.

I know how to identify a problem, quantify its extent with data, and then build whatever is needed to act on it — a forecast, a dashboard, a full product. From my own products to tools and processes scaled across teams, I work with AI rather than have it work for me.

The logic never changes. Only the process does.

Shahzain.